Jamaleldin Eltahir

Real Estate Consultant

Sharjah, UAE

Profile summary

Dedicated fresh graduate with 5 years of impactful leadership in retail and educational settings. Skilled in decision making, problem solving, and fostering teamwork. Proven ability to adapt quickly and thrive in fast-paced environments. Adept at leveraging strong communication and customer service skills to drive satisfaction and retention. Demonstrated proficiency in Microsoft Office and real estate procedures. A Bachelor of Computer Sciences graduate with a focus on information technology. Eager to transfer my diverse skill set and passion for excellence to a new challenge in a dynamic work environment.

Key skills

Skills
Presentational SkillsPublic Speaking SkillsCommunication SkillsCreativityProblem-solvingResearch SkillsTeamworkFlexibilityAdaptabilityAttention to DetailPersistenceActive ListeningMulti-taskingTime ManagementLeadership SkillsSocial Media MarketingProgramming SkillsCustomer Service SkillsAnalytic SkillsMicrosoft SkillsWriting SkillsDesign SkillsBusiness Communication SkillsContent MarketingConflict ResolutionNegotiation SkillsData VisualizationFinancial LiteracyChange Management

Professional experience

Real Estate ConsultantOct 2023 - Jun 2024
ASG Real Estate Brokerage LLC. I Dubai, UAE

Assisted clients in buying, selling, and renting properties, providing guidance and advice on the real estate market. Developed a network of clients and maintained strong customer relationships. Ensured compliance with local regulations and property laws.

  • Assisted clients in buying, selling, and renting properties, providing guidance and advice on the real estate market.
  • Developed a network of clients and maintained strong customer relationships.
  • Ensured compliance with local regulations and property laws.
Real Estate ConsultantJul 2023 - Aug 2023
Kaye & Co Real Estate LLC. l Dubai, UAE

Built a strong network of clients through referrals, direct outreach, and participation in industry events, growing the client base significantly. Developed relationships with local real estate agents and brokers to increase referrals and expand market reach Analyzed economic and market trends to provide clients with up-to-date advice on their real estate investments

  • Built a strong network of clients through referrals, direct outreach, and participation in industry events, growing the client base significantly.
  • Developed relationships with local real estate agents and brokers to increase referrals and expand market reach
  • Analyzed economic and market trends to provide clients with up-to-date advice on their real estate investments
Office ManagerMay 2022 - Mar 2023
Blueprints Educational Centre l Khartoum, Sudan

Managing the day-to-day operations of the office, including scheduling appointments, meetings, and events, and ensuring that deadlines are met. Evaluated employee records and productivity and submitted evaluation reports. Maintaining records and files, including confidential information, and ensuring that they are accurate and up-to-date. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Managed senior-level personnel working in marketing capacities.

  • Managing the day-to-day operations of the office, including scheduling appointments, meetings, and events, and ensuring that deadlines are met.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintaining records and files, including confidential information, and ensuring that they are accurate and up-to-date.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed senior-level personnel working in marketing capacities.
Co-ManagerMar 2018 - Present
Jovian Store l Khartoum, Sudan

Managing the day-to-day operations of the office, including scheduling appointments, meetings, and events, and ensuring that deadlines are met. Evaluated employee records and productivity and submitted evaluation reports. Maintaining records and files, including confidential information, and ensuring that they are accurate and up-to-date. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Managed senior-level personnel working in marketing capacities.

  • Managing the day-to-day operations of the office, including scheduling appointments, meetings, and events, and ensuring that deadlines are met.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Maintaining records and files, including confidential information, and ensuring that they are accurate and up-to-date.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed senior-level personnel working in marketing capacities.
Senior Customer ServiceJan 2018 - Dec 2020
BURGER’IES Cafe & Restaurant l Khartoum, Sudan

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. Handling customer service escalations and complaints, and working with other departments to resolve issues in a timely and effective manner. Demonstrating excellent communication, problem-solving, and interpersonal skills to effectively handle customer inquiries and complaints. Providing coaching and training to junior customer service representatives to ensure high quality service is provided to customers at all times. Resolving complex customer inquiries and complaints, including handling escalated issues and providing effective solutions. Conducting customer satisfaction surveys and analyzing results to identify areas for improvement and implement changes. Researched and rapidly resolved client conflicts to maintain key accounts.

  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Handling customer service escalations and complaints, and working with other departments to resolve issues in a timely and effective manner.
  • Demonstrating excellent communication, problem-solving, and interpersonal skills to effectively handle customer inquiries and complaints.
  • Providing coaching and training to junior customer service representatives to ensure high quality service is provided to customers at all times.
  • Resolving complex customer inquiries and complaints, including handling escalated issues and providing effective solutions.
  • Conducting customer satisfaction surveys and analyzing results to identify areas for improvement and implement changes.
  • Researched and rapidly resolved client conflicts to maintain key accounts.

Education

Bachelor's Degree, Information TechnologyJan 2017 - Jan 2023
University of Medical Sciences & Technology

Certifications

Digital Marketing Certification - Google Inc.Google Inc.